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Return & Refund Policy

Thank you for shopping with Schiffliz. We want you to love your purchase. This policy explains when returns are accepted, what conditions must be met, and how refunds are processed.

1 · Return window

Return requests must be raised within 3 days from the date of delivery. Requests received after this window may not be accepted.

2 · Return eligibility

A product is eligible for return review only if all of the below are met:

  • The request is raised within 3 days of delivery.
  • The product is unused, unworn, unwashed, unaltered and undamaged.
  • The original Schiffliz price tag and clothing label are intact and attached.
  • It is returned with original packaging, invoice/order details, and all included accessories, camisoles, belts or add-ons.
  • It was not purchased during a sale, clearance or special promotional offer.

3 · Items not eligible

  • Products bought during sale, clearance, discount or promotional offers.
  • Products without the original price tag and/or clothing label.
  • Used, washed, altered, damaged, stained or perfumed products, or those with makeup/deodorant marks, food stains, or customer-caused damage.
  • Products returned after the 3-day window.
  • Customized, altered or made-to-order items, unless defective or incorrect.

4 · No exchange

Schiffliz does not offer exchanges. If your return is approved, the eligible amount is refunded to your original payment mode. You may place a fresh order for another size, colour or product, subject to availability.

5 · How to request a return

Go to the Track Order section of schiffliz.com and raise a return within 3 days of delivery with: your order number and name; product name, size and colour; reason for return; clear photos of the product, price tag, label and packaging; and an unboxing video if the claim relates to a wrong, missing or damaged item. Requests are subject to review and approval.

6 · Pickup & return shipping

Return shipping is on us. Once your return is approved, we arrange a free reverse pickup where serviceable; otherwise you may be asked to ship the item to the address we share, and we’ll reimburse reasonable shipping for eligible returns.

7 · Quality check

All returned products go through a quality check on arrival. A refund is processed only if the product passes and meets the return conditions. If it fails, the return may be rejected and the product sent back to you.

8 · Refund timeline & mode

Approved refunds are processed to the original payment mode within 5 to 7 working days after the product is received and passes quality check. For COD orders, refunds are made to a UPI/bank account you provide. The time to reflect depends on your bank, card issuer, UPI provider or payment gateway.

9 · Refund amount

Refunds are limited to the eligible product amount paid. Shipping is free, so there is nothing to deduct there.

10 · Damaged, defective or wrong product

If you receive a damaged, defective or wrong product, tell us within 24 to 48 hours of delivery with clear photos/videos and we’ll provide an appropriate resolution. Damage from improper washing, ironing, handling, storage, pulling of Schiffli eyelets/lace, or normal wear is not a manufacturing defect.

11 · Colour & hand-finishing variations

Our garments use Schiffli embroidery, lace, linings and small-batch fabrics. Minor variations in colour, embroidery placement, lace detail, texture and measurement tolerance may occur and are not treated as defects unless they materially affect quality or wearability.

12 · Contact

For returns or questions: support@schiffliz.com · WhatsApp / Phone +91 77649 74113